Regional SOP Priority 1 Call Response
Regional AVL Project
SOP
Priority 1 Call Response
Section:
RAVL
Document #:
03
Subsection:
01
Total Pages:
2
Issued By:
Regional AVL Operations
Committee
Issue Date: 7/21/2011
Created By
Christine Kuennen, Manager TCC, Metro Transit
Revision No:
3
Approved By
Pending
Note
Revised 12/1/2020 - TCC may use MVTA Avail CAD to view locations of MVTA buses for security events.
Revision Date:
12/1/20
Purpose
To ensure the quickest response possible for Regional Transit police incidents categorized as Priority 1 or higher.
Definitions
Priority 1 Call Definitions:
Calls classified as Priority 1 include situations where an imminent threat to personal safety exists at the time of the call. Conditions at the scene of the call are unstable.
Procedure
The provider dispatcher will notify the Transit Control Center (TCC), providing all relevant incident information.
Note: The TCC may also be notified by a regional primary Public Safety Answering Point (PSAP), example would be Dakota Emergency Communications Center. In the case that the TCC is notified by the primary PSAP, the TCC will notify the regional provider dipatch.
The TCC Police dispatcher will dispatch MTPD, with the objective to have a squad en route within 30 seconds of receipt.
Contracted provider dispatch will update TCC on details and status of the emergency, as known, including local PD/EMS, and/or private security response. This is in order to provide timely updates on incident information to MTP responders.
Note: The TCC may use the MVTA Avail workstation located inside the TCC to monitor the AVL location of MVTA buses involved in security incidents to aid in response.
Contractor provider dispatch is responsible to dispatch supervisory and other operational response to priority 1 calls received. Upon request, providers may be contacted to provide additional operational support under separate mutual aid agreements.
Video data
In all cases, MTPD responders to an incident will determine retrieval of video and voice tape evidence requirements. In the event video or voice tape evidence is requested, TCC will document and notify responsible parties. Procedures identifying documentation, process, chain of command and distribution will be maintained by the RAVL Operations Committee.
Notifications
Individual providers are responsible to provide notification of emergencies per their own chain of command structure.
Reports
The TCC Supervisor managing call will complete a Special Situation Report, and make email notification TCC report to the Provider upon completion. In this email notification, all data private information concerning the incident will not be provided.
TCC police dispatcher will initiate an MTPD Case #, documenting the incident and response, along with video retrieval requirements.
Each Provider will complete a report for their agency per their own protocol.
Upon request, TCC will provide a copy of Metro Transit’s SSR to the provider involved.
References
Metro Transit TCC/MTPD Event Codes
Video Data Retrieval, Retention and Distribution- SOP- TBD???
Voice Tape Data Retrieval Retention and Distribution-SOP-TBD???