Basic "How To" in Security Desk
When in either Config Tool or Security Desk and you need to switch applications, if you select the “Tools” option. This will push your credentials over to the config tool instead of needing to login again.
Monitoring Tab (Security Desk)
This is used to monitor the various doors and cameras. When monitoring the doors, it will only provide the camera view that is linked to that door.
Cameras are mainly split up by the locations, I would utilize the groups labeled as (location) Cameras ex: BBG Cameras
Cardholder Management (Security Desk)
This is what is used to update or create a new badge.
You can search at the top left for the name of the employee that you need to manage.
If you need to create a new badge, there is a create button in the bottom left. Click create, and then enter their first and last name.
Click Add Credential > Manual Entry
Facility Code will always be 77.
The card number will be located on the back of the badge.
As far as access rules, they are relatively self explanatory. All drivers get the Contractor – Operators (24 Hours) and the respective roles within SST are also labeled i.e. Dispatch, Operations, etc.
For MVTA Employees, we have the Master Staff All Door that can be used. All IT Doors is for all IT Staff.
Door Activities (Security Desk)
This is mainly used to identify if there are some door issues, or if there is a door that is generally propped open.
On the left side, you can see the options for the various doors, similar to cameras, you want to use the groups labeled as (location) doors. Ex: BBG Doors.
There are various options for the events to monitor within the system, the main ones being Access Denied which outlines when a user did not get access to a door. This can be a configuration issue, a badge issue, or even a hardware issue.
Door Forced open would mean that no badge was scanned but the door was opened manually.
You are also able to select the cardholders in the middle of the picture below to specify singular employees that may be having issues.
Hardware Inventory (Security Desk)
This is where we are able to easily get a report from Security Desk outlining all of our hardware.
At the “Source Group” section in the left-hand pane, you can select video units to just do cameras, or Access control for the various card readers. (1)
From here, you can select specific cameras or just select all at the bottom left (2) to get a list of all the cameras.
At the top there is an option to export or print the report if you would like to manage the data itself.
This is used to adjust the video settings, and any recording settings. If you click on any camera in the left-hand pane, you will see 7 different tabs. The main ones we will be looking at here is the video and hardware tab.
Within the video tab is where you would add a new camera, or configure some network settings or more specific options within a camera.
To add a camera, you can click the “Video Unit” option in the bottom left of the screen and ensure that you are always selecting the correct archiver, manufacturer and product type.
Then input the network settings that you configured the camera with.
For the location, ensure that you are selecting the location where this camera will be viewed from. For example if the camera is for AVTS, make sure that it is added under “AVTS Cameras”
From the peripherals tab you can select the camera view that you would like to disable and click the red dot at the bottom of the page. This can be especially useful if it
To Upgrade cameras, navigate to the camera you need to update (1), and select it, and then at the bottom you will be able to see an upgrade button with a NUKE symbol next to it! Click the NUKE! (2) Generally you will need the ISO file locally, and just select the option for “From a file..” instead of the automated update service.
To Troubleshoot cameras, if you right-click on the camera, then hover over the unit section, here you will be able to ping the camera, reboot it, or try to reconnect to it. There is even an option to navigate to the Unit’s web page.
This is generally where we add new users to the system.
For any MVTA users, all these groups are specifically related to Active Directory. The best way to add these people is to add them to the groups.
We have the following groups and permissions:
MVTA-GenetecFullAdmin: Full Admin in Genetec, all permissions. Only for select IT users.
MVTA-GenetecPowerUsers: Power Users of Genetec, no system admin capabilities, but the rest of the configuration capabilities.
MVTA-GenetecVideoOnlyAllCameras: This is used for all camera access and they can only view video.
These next few have 2 groups associated with access, one group notes the access scope so which cameras they have access to, and the other defines the permissions that they have.
Access Scope Groups:
MVTA-GenetecFinance: Finance Cameras
MVTA-GenetecForeman: Garage cameras for the BBG and EBG Foreman
MVTA-GenetecSSTCheckin: SST Checkin Cameras
Permission Groups:
MVTA-GenetecLiveandRecVideo: Can view live video as well as see any recorded video.
MVTA-GenetecLiveVideoOnly: Can only view live footage.
MVTA-GenetecLiveRecSaveVideo: Can view any live or recorded video as well as export any video.
The SST Groups, generally are for the various SST users we have. This is not an M365 integration, and all users have their credentials saved within Keeper.